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NOTE: WE DO NOT SERVICE DC OR MD OR PAY FOR SCRAP METAL!

Below you can find some of our FAQ's, and answers to them.  If you have a question, and do not see it listed below, feel free to contact us.

 

Question: Do you pay for scrap metal, junk, electronics, and vehicles?

 

Answer: At this time we do not pay for any services that we provide to our clients.  This may change in the future, but currently, we do not.


Question: How soon do you come out once I contact you?


Answer: 24 - 48 hours excluding all major holidays.

 

Question: How do you prefer that I make a pickup request?

 

Answer: All pickup requests can be made on our Request A Pickup page. In the event that you are unable to place request on our website, you are welcome to call, email, or click on the live support button at the top of the site. 

 

Question: What is the fee/charges associated with using your company?


Answer: You can check out our Fee's page located at http://www.viprecyclingjunkremoval.com/fees regarding all fees associated with our services.

 

Question: Does your company offer any discounts if I have a large pickup? 

 

Answer We do offer some discounts automatically.  If you place your pickup request(s) online, it is an automatic 15% off the bill regardless of how much the bill is.  We also offer an automatic 20% off for all senior citizens, police, fire, emt, and military (just need to present proper photo id).  Our fees are based on how much stuff we are picking up, and location of the items that we are removing.  All pickup requests come with a FREE no-obligation estimate of what the charges will be based on what you tell us.  So you know exactly what you will be paying for before we come out.  In the event that more stuff gets added to the list after agreeing to a price, then the fee may go up slightly to compensate for the additional items. You can check us out on Twitter and Facebook for all current promotions and offerings as well.

 

Question: Do you provide a paper or electronic receipt once I pay?

 

Answer: Both.  You will receive a copy of the invoice after payment has been made, and a copy via email as well.

 

Question: Will you require my help to load anything?

 

Answer: All we ask from our clients is to point and show us what needs to be removed. We will handle it from there. In the even that you are not able to be at home, or your place of business, we ask that you simply either have someone 18 years or older present, or simply provide us with some pictures of the exact items you want removed. 

 

Question: I have a pickup needing to be done, but cannot be present. What does your company provide to show proof that the work was indeed done?

 

Answer: Our clients range from individuals to companies of all sizes. With that said, there is times when the client is unable to be at the job site with us.  In these events, we will show up, take pictures of the house or business, pictures of the items before we move them, pictures while we are loading them, and pictures once we are done.  We do this, to give our clients the peace of mind that the job was done. Once done with the job, we will email you the photos, and invoice.  

 

Question: When is payment due for the services provided by your company?

 

Answer As stated on our Fee's page, located at http://www.viprecyclingjunkremoval.com/fees, all payments are due upon completion of job. 

 

Question: I have some computers that I need to recycle, but worried about private information falling into someone's hands.

 

Answer: We do offer full data deconstruction which will wipe all data from your computers.  With this service, once completed, we will provide you with a Certificate of Destruction as well.

 

Question: Do you work with (schools, churches, and non profit organizations)

 

Answer: Yes, we will work with any individual or organization that is seeking our services! Fee free to contact us 24/7 to discuss your needs!


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